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Where R6Sigma is the collective customer-focused culture of ELCAN Optical Technologies, ELCAN Assurance is the internal identification and recognition of notable individual contributions to Customer Success.
ELCAN has built a global reputation by creating the world’s most demanding high precision optics. “Demanding” often means the end-user is relying on the optics and electronics in his or her product to work perfectly at a critical moment.
This is obvious for military components. A highly sophisticated missile may be transported around the world for years, and in spite of maintenance, its performance isn't truly realized until it is deployed. A soldier can be highly trained and equipped with the best man-portable technology, but the failure of a spring or screw can put him or her in danger.
The dependence on ELCAN components is less obvious with commercial and industrial customers, but is no less important. A surgeon relies on a laser to cauterize bleeding arteries. A pilot landing a jumbo jet in poor visibility relies on the sensors, avionics and heads-up display to touchdown safely. These are no less life and death situations than the soldier on the battlefield. |
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ELCAN Assurance is the individual recognition of each critical component and the appreciation of how much our customers depend on us to do our jobs right – so they can do theirs. ELCAN Assurance is the daily reminder to us that everything we do has a direct impact on the success of our customers.
The world’s best optics used in the world’s most advanced products
still need the best people in the world to ensure they work and will work
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